Author: Rick

My wife and I spent our summer vacation hiking around Northumberland on the Northeast coast of England as part of a vacation package with daily guides. It was like camp for adults, with all kinds of fun activities each evening. Of course, there was a table tennis tournament, and I...

The final installment on our Healthcare Practice. Once our 4-step approach is followed (talked about in our previous entries), we believe an organization's staff can now learn concrete steps to improve patient satisfaction based on our groundbreaking qualitative research and experience design expertise. We help teach an organization what we...

In a previous post I talked about our 4-step process for improving the patient experience in hospitals and health care organizations. Through the patient’s eyes, we have developed a proven custom program to enhance and transform their experience and satisfaction ratings, throughout an entire hospital system. Here's the 4-step model...

One of the lesser known but very important parts of our business is our work in the healthcare industry. So how do you diagnose, prescribe, and rehabilitate when the one needing treatment is the hospital itself? By seeing through the patient’s eyes, we have developed a proven custom program to...