“Novant Health has been involved in a comprehensive, transformational process to provide a Remarkable Patient Experience. IDEAS was significant in our efforts from the outset, providing unique perspectives and recommendations – the Cultural Assessment throughout our many facilities, helped us better understand what our patients, staff, and physicians wanted and needed in the caring relationship – StoryJam helped us appreciate the significance of our “story” and its critical importance in understanding our organization and the important changes that we needed to achieve – the Experience Enhancement offerings provided tangible changes to better meet the needs of our patients, while inspiring our staff to provide exceptional care. IDEAS clearly understands the healthcare environment and brings a unique set of skills and talents to the table.“
