Mountain States Healthcare Alliance, (MSHA) with thirteen hospitals in Tennessee, Virginia, Kentucky, and North Carolina, is the largest in their region. Their vision is to passionately pursue healing of the mind, body, and spirit as they create a world class healthcare system. Under the Health Information Technology for Economic and Clinical Health Act, or HITECH, eligible health care professionals and hospitals can qualify for Medicare and Medicaid incentive payments when they adopt certified electronic health records (EHR) technology and use it to achieve specified meaningful use objectives. For MSHA, these incentives meant significant dollars, so they turned to Siemens Corporation who asked IDEAS to assist MSHA to meet these standards and pursue their vision.
Research has shown that using an EHR system in a “meaningful way” can improve coordination of patient care, increase patient safety by preventing poor outcomes such as medication errors, and improve and simplify billing processes. IDEAS worked with internal subject matter experts at MSHA to craft a story that followed one typical (but fictitious) patient, Mr. Phipps, throughout their hospital system from his admission in the emergency room to discharge several days later. Throughout Mr. Phipps’ stay at the hospital, every team of healthcare workers touched the patient. We were able to demonstrate how the Siemens Soarian® electronic health record system played a critical and constant role in his care as important health information was accessed, recorded, reviewed, verified, and updated.
The story came to life with custom-made graphics and narration with one narrator telling the story of Mr. Phipps while a second guided the learner through the use of screen grabs from the Siemens Soarian® system. This engaging eLearning product allowed the learners to see how the patient information, when entered and used correctly by all members of the staff, can help them make informed decisions for care and pursue their vision. It will also help them “attest” to the meaningful use objectives and receive the financial incentives offered by the government. IDEAS worked with members of the MSHA information technology department to make sure the learning product worked within their learning management system and created a quiz that allowed MSHA to track the learning ensuring that all personnel are educated about how to “meaningfully use patient information” while still protecting patient privacy.