StoryCare™ places the patient’s experience and welfare at the center of the caregiver’s attention. Designed to integrate with TeamSTEPPS®— Strategies and Tools to Enhance Performance and Patient Safety—StoryCare provides a protocol for change that is designed and determined by staff at the team level, thereby maximizing ownership—a key with any effort to drive enterprise-wide transformation. Team members decide what behavioral changes they want to undertake, and collectively choose which behaviors they’d like to adopt.
StoryCare makes use of the natural social reinforcement that occurs when groups come together to reflect on their behavior and performance, and collectively set their sights on accomplishing a new objective. Because StoryCare is integrally linked to an assessment process driven by patient safety culture and patient satisfaction survey tools, the StoryCare solution demonstrates clear, definable results by giving the healthcare provider a scorecard and a roadmap for future improvement actions.
As a process designed to drive organizational improvement, StoryCare is both easy to understand for managers who are responsible for its success, as well as disarmingly simple and rewarding from the staff perspective—it not only improves safety behaviors and the patient experience, it tacitly enhances the staff’s daily experience of care giving, thereby improving their sense of fulfillment.
StoryCare gives management a cost-effective and pre-emptive solution to an accelerating business issue … instituting sustainable change that aligns team performance with escalating satisfaction requirements and safety protocols that are tied to fiscal penalties.
For more, visit www.StoryCare.com
