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Client Relationships

Client Relationships

It is refreshing when you have a client that really respects you. I know that sounds pretty simple but anyone that works for clients knows that having a client respect you doesn’t always happen. Here’s the story: we have a client, we’ll just say it’s one of our top accounts. Today we set up a meeting with a completely different division of his company largely because of his referral. This client goes out of his way to tell others about us and the work we do for him. Now this client gets angry at us sometimes and we get angry at him sometimes too. But at the end of the day, we are very lucky to have him as a client and judging by how he tries to help us out he respects us as well. On the other hand, it’s tough to hear that other clients, no matter how much effort you put in to their projects, always seem to be trying to find a way to NOT come back. But today, rather than dwell on the clients that we can never please, we choose to focus on the ones that we can.

John Lux
As COO of IDEAS, John manages the day-to-day operations of the company. He is a category expert in studio production and is responsible for bringing advanced digital media technology to IDEAS.